System Update failed

CARBON 1 MK II
#1

Hi,

i tried to do the software update from april and it fails everytime i try. Here’s what’s happening (german error messages):

  • I download and install the software update
  • The device restarts and boots into a software installer
  • The installer shows an android laying on the back and the message “Fehler”
  • The phone reboots and shows that there was an error during the update with the message “Problem beim Bestätigen”

I can deliver adb logs and screenshot if necessary.

Cheers,

Michael

#2

Dear @Omni
Thanks for your message.
Can you please share what is firmware version you have?
Settings > About > Android Version > then take a screenshot.
Probably you have a very old firmware from February.
There is a manual solution for that, I just want to double check.

Cheers,
Firas.

#3

Sure, here you go:

Screenshot_20210714-121515
Screenshot_20210714-1215151080×2160 117 KB

#4

It has been 2 weeks now since i posted the screenshot, as requested. Are there any news on the topic?

#5

Hello @Omni

Sorry for the delay in responding, we missed this.
I have just sent you an email (using the email you have here on the community profile).
It includes steps to help you update your firmware.

Cheers,
Firas.

#6

I have the same problem but its when i reboot it shows the wizard configuration i connect with wifi then when i click next to update it says An Error encountered during update then i cant go back anymore only option is to reboot i have taken it to a service mobile and i think they have installed a wrong version